terms & conditions
These Terms and Conditions govern your use of this website, brought to you by Envision Utilities. By using this website, you are agreeing to these terms and conditions. If you do not agree to these terms and conditions, you must immediately cease all usage of the website.
These terms and conditions govern the use of the services Envision Utilities provides to customers. It is important that you read these terms and conditions carefully before accepting these terms and conditions. By using the Envision Utilities service/s you signify that you have read, understood, and agree to be bound by these terms and conditions. If you do not agree to these terms – DO NOT use our service.
In these Terms and Conditions the following terms shall apply:
- ‘Us’ and ‘We’ means Envision Utilities and the term ‘our’ shall be construed accordingly. ‘You’ means the person whose order for Work is accepted and the term ‘your’ shall be construed accordingly. Where this is more than one person Your obligations under these Terms and Conditions shall be joint and several.
- ‘Contract’ means the contract for Services provided by the Company. ‘Work’ means the Services to be supplied to you in accordance with the Order Confirmation Letter and these Terms and Conditions. ‘Terms and Conditions’ means the standard terms and conditions set out in this document and otherwise includes any special terms and conditions agreed in writing between You and Us. ‘Services’ means those services provided by the Company.
- You acknowledge and understand that We act as broker for various energy suppliers and provide recommendations to You for the provision of Services by one of those suppliers (the “Company”). You further acknowledge and understand that you will be required to contract directly with the Company.
- You agree that in entering into this Contract You have not relied (and shall not rely) on any representation, understanding or statement made by Us (whether oral or in writing) which is not included or referred to in either these Terms and Conditions or the Order Confirmation Letter.
- Unless otherwise confirmed by Us in writing the quality quantity and description of the Services to be provided shall be as set out in the Order Confirmation Letter. You shall be responsible for ensuring that the terms of your order as detailed in the Order Confirmation Letter are accurate and a complete description of the Services to be provided.
Charges
Envision Utilities is compensated directly by the suppliers and receives a commission for securing and finalizing the contract between the customer and the energy supplier. This is usually by way of an uplift that is applied within your unit cost for energy. The cost of Envision Utilities service is therefore included within the cost of the energy contract that you agree with the supplier. This uplift is determined by Envision Utilities . The Uplift can differ across contracts, our commission is generally just a few percent of the cost of the total energy contract and typically under 1 pence of the unit rate. Our uplifts depend on the size of contract, length and other factors such as credit risks. Because we get paid by suppliers, we only offer prices from those suppliers on our panel. The payment terms and period over which the commission is actually paid varies by supplier therefore these commissions may also be subject to amendments over time by suppliers
Data Protection
Both parties agree to comply with all current data protection legislation including, but not limited to, the Data Protection Act 2018, the General Data Protection Regulation 2016, and any subsequent amendments to them (“Data Protection Legislation”). We shall, in relation to any personal data processed by us in connection with the performance of our obligations under the Contract process that personal data only on your documented written instructions, unless we are required by law to otherwise process that personal data; ensure that we have in place appropriate technical and organizational measures, reviewed and approved by you, to protect against unauthorized or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data, appropriate to the harm that might result from the unauthorized or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures (those measures may include, where appropriate, pseudonymizing and encrypting personal data, ensuring confidentiality, integrity, availability and resilience of our systems and services, ensuring that availability of and access to personal data can be restored in a timely manner after an incident, and regularly assessing and evaluating the effectiveness of the technical and organizational measures adopted by us); ensure that all personnel who have access to and/or process personal data are obliged to keep the personal data confidential; and not transfer any personal data outside of the European Economic Area unless your prior written consent has been obtained (by entering into the Contract, you are providing the necessary consent to us) and the following conditions are fulfilled: you or we have provided appropriate safeguards in relation to the transfer; the data subject has enforceable rights and effective legal remedies; we comply with our obligations under the Data Protection Legislation by providing an adequate level of protection to any personal data that is transferred; and we comply with reasonable instructions notified to us in advance by you with respect to the processing of the personal data; where agreed assist you, at your cost, in responding to any request from a data subject and in ensuring compliance with your obligations under the Data Protection Legislation with respect to security, breach notifications, impact assessments and consultations with supervisory authorities or regulators notify you without undue delay on becoming aware of a personal data breach; at your written direction, delete or return personal data and copies of them to you on termination of the Contract unless required by law to store the personal data and maintain complete and accurate records and information to demonstrate our compliance with this clause 8 and immediately inform you if, in our opinion, an instruction infringes the Data Protection Legislation. You consent to us appointing any third party processors of personal data under the Contract. We confirm that we have entered or (as the case may be) will enter with the third party processor into a written agreement incorporating terms which are substantially similar to those set out in this clause .
Law & Jurisdiction
These Terms and Conditions will be governed and construed in all respects in accordance with the laws of England and Wales, and each party submits to the exclusive jurisdiction of the courts of England and Wales.